State Farm® Insurance Agent Kris Luebke

"Do not take your business here. It blows my mind how my $400 bill turned into $724.35 due to a mistake on there end and yet I am stuck paying for there incompetence. I have gotten 3 different excuses on why this is and not a single bit of proof except where money was moved from one policy to another without my authorization or consultation allegedly due to "modernization". It is crazy to me that trying to keep you business local gets you screwed like this!"

"Super happy with this office I didn’t have to leave my home to even do my insurance for my home or my house that is magnificent in and of itself. I highly recommend this office for being professional and knowing what they’re doing on top of low prices for fix income"

"If you don't have anything happen this company is great but if you ever need to use your insurance coverage in any way, expect the absolute minimum. My vehicle was considered a total loss before they even saw the vehicle. They did their own estimate at the salvage lot instead of the garage i asked them to take it to and they tacked on an extra $1000 on my estimate under the title"other" for some reason. It was like pulling teeth to keep informed about what i needed to do, considering this was my first time i ever have been in a wreck, till this day they have stayed silent ending all communication so this is s very well earned 1 star. They said they wanted to make this stress free but this was pretty much one of the most stress filled things I've dealt with involving cars. And also today they tried to charge my account the insurance my monthly rate while its been considered a total loss for over a week... i picked State Farm because I thought it was better well i learned a tough lesson with this."

"Friendly, helpful, easy to reach!"

"Have had Very good reliable service with him quick on claims and easy to get in touch with"

"Super friendly, got a quote in minutes, even a call back to check back in. Highly recommended!"

"I am extremely busy, Kris and his staff especially Kylee go above and beyond to be available for me and get my questions answered and policy changes handled. I email/text and call them. I can not express how thankful I am for this office and staff. I have had various changes and needed things explained to me. I have insurance knowledge & the staff has always been patient and take time to make sure I understand and am comfortable with the policies added and reviewed at renewal. I am a person not just a number to them & that's why I stay."

"Great service and very professional!"

"Kris and his staff are always checking in to make sure we have the coverage we need. They are easy to get ahold of when you need them. I’m from Bluffton and I honestly think Kris’ office is far better than the ones we have down here."

"Natasha did an excellent job reviewing the services I currently have on Wednesday, January 3rd. I appreciate her professionalism! I am very happy with Kris Luebke and his team!! 2025 - Kris and his team continue to provide excellent service for Roanoke and the surrounding area. If I have questions have always been professionally answered in a very timely manner. I appreciate knowing I have this agency on my side."

"I have been with Kris, and his State Farm team, for years and have always received exemplary service and support from them. Insurance is one of those things that you can make payments for years, in my case 45 years, and never have a claim. Then, unexpectedly, you get hit hard. In my case, the derecho two years ago damaged my home and every building on my property. Suddenly you are scared, overwhelmed and don’t know which way to turn. Kris and his team stepped up and led me through the process and were always there to answer my questions and concerns. In the end, everything worked out well and I am whole once more. I can’t say enough good things about Kris, his team and State Farm. Highly recommended!"

"These guys are absolutely amazing"

"I've been with State Farm for 38 years, and am very happy with there service."

"Extremely helpful and quick in a stressful time! Thank you"

"I currently have two vehicles and renters through them and have had no problems!"

"Great Customer Service and very friendly staff!!"

"Kylee was great help!"

"Kris took us on as a new client after ours retired. He worked hard for us to get things worked out and help us with a claim. He was great at explaining every step for us. We would highly recommend him as your agent."

"Excellent customer service. I would highly recommend!"

"Great service from all staff! We thoroughly enjoy being customers! Edit 10/2024: This morning I called the insurance office because my husband and I had not received our renewal information for car insurance (our policy expires in 3 days). Our agent/staff were very polite per normal, which is something we’ve always appreciated. The agent reassured me he’d text me to follow up & he did in a timely manner. The agent notified me via text message that State Farm would not be renewing our coverage due to a total loss accident & one use of roadside coverage within the year. Although disappointed, as I have been insured with the same office since I began driving, I understood the decision. I was upset because I was not told I’d be losing coverage until I inquired about it three days before coverage would have been lost. And on top of that, the ability to text message the agent had been blocked before I could ask any questions. Very disappointed in how this situation was handled & the poor customer service we received at the end of our coverage term. We understand their decision but wish they had dealt with our separation more professionally."

"I've been upset and worried a couple times, and Kris, with his staff have always helped the best they could"

"Kylee and her content on FB are amazing! I enjoy seeing her posts and being able to send to my friends/family so they can switch insurances! My dad likes that its actual real people and not an automated system!"

"Kylee is amazing, love her and her energy!!! Amazing people to work with!"

"I appreciate how Kris annually reaches out to see if I have any questions and review my coverage. I would highly recommend him"

"So helpful and fantastic about finding the best price to meet our needs. Great coverage and the best to work with making a claim!!"